Terms & Conditions

By purchasing travel insurance from TravelSafeOne, you agree to the following terms and conditions:

• You must be 18 years or older to purchase insurance
• You must provide accurate and truthful information when registering
• You are responsible for reading and understanding the policy terms
• Payment constitutes acceptance of all stated terms and conditions

The insurance policy includes the following coverage:

• Medical Emergencies: Up to €30,000
• Medical Evacuation: Included
• Repatriation: Included
• Emergency Dental: Up to €150
• Lost Baggage: Up to €500
• Flight Delays: Up to €300
• Personal Liability: Up to €50,000
• COVID-19: Fully covered

Coverage is valid in all 27 Schengen Area countries.

The policy does not cover the following:

• Pre-existing medical conditions known before travel
• Extreme sports and hazardous activities (skydiving, climbing, etc.)
• Non-emergency or cosmetic medical treatments
• Intentional self-harm or suicide attempts
• Travel against medical advice
• Injuries resulting from alcohol or drug influence
• War, terrorism, or civil unrest related incidents
• Damage resulting from gross negligence

Payment and refund policy:

• Pricing: €1 per day per traveler
• Payment Methods: All major credit and debit cards

Refund Policy:
• Refunds available if visa is rejected or trip is canceled
• Refunds must be requested at least 10 days before the policy effective date
• Processing Fee: €2.50 per policy will be deducted from the refund
• Refund Amount = Original Payment - (€2.50 × number of policies)
• No refund after coverage period begins

Claims submission procedures:

Time Limits:
• Incidents must be reported within 48 hours
• Claims must be submitted within 30 days of trip end

Required Documents:
• Insurance policy
• Original medical reports and invoices
• Receipts for expenses
• Police report (for theft or loss)
• Passport copy

Processing Time: 5-10 business days after receipt of all documents

As a policyholder, you are obligated to:

• Provide accurate and truthful information at all times
• Report any incidents or claims promptly
• Take reasonable measures to minimize losses
• Cooperate fully in claims investigations
• Not submit false or misleading claims
• Keep all receipts and supporting documents

In case of a dispute:

• We encourage you to contact us first to resolve the issue amicably
• You may submit a formal complaint via email
• We will respond to all complaints within 15 business days
• If no resolution is reached, you may contact an insurance ombudsman
• These terms are governed by German law and Berlin courts

For inquiries or claims:

• Claims Email: claims@travelsafeone.com
• Support Email: support@travelsafeone.com

Business Hours: Monday - Friday 9:00 AM - 6:00 PM CET